No surprises to hear that, great customer service should be paramount to any business. What is surprising to find, is how often (or not so often) business owners take to reworking and improving their overall customer experience. According to a study conducted by Walker, customer experience will...

Whether you're a salesperson, sales manager, or business owner, you likely know that cold calling is not the most efficient use of your resources. But you probably still devote a significant amount of your time, resources, and energy to cold calling.