What's the best way to deal with customer complaints? The fact is, more customers will take the time to complain about a business, than they will to praise one. If your business doesn't find a way to deal with these complaints, it will affect your business. While there isn’t a solution to eliminate customer complaints, there are ways to minimise them. Better yet, turn a customer complaint into a positive customer experience. Here are some tips for the best way to deal with customer complaints.

Modesty can’t deny the chemical reaction that takes place in our brain when we hear our name. All research and studies aside, let’s take a look at 4 Reason’s Why You Need to Use Your Customer’s Name.

Now, what’s the plan to convert your followers into customers, so you can start monetising your social media connections? Not sure? That’s ok, we have it covered. Here are our, Top Tips on How to Convert your Followers into Customers.

Have you taken the time to see what your website looks like on mobile devices? Do you have a mobile friendly website? Are website visitors able to contact your business with ease? If you think the majority of your customers are browsing your website from their desktop, we have bad news. You might wonder what percentage of web traffic is mobile? Mobile devices account for up to 65% of all website traffic. That’s a lot of traffic no business wants to miss out on. The good news is, they no longer have to. Bouncehelp software can provide a solution that will not only connect you with your mobile traffic audience, it will impress them too...

No surprises to hear that, great customer service should be paramount to any business. What is surprising to find, is how often (or not so often) business owners take to reworking and improving their overall customer experience. According to a study conducted by Walker, customer experience will...