What's the best way to deal with customer complaints? The fact is, more customers will take the time to complain about a business, than they will to praise one. If your business doesn't find a way to deal with these complaints, it will affect your business. While there isn’t a solution to eliminate customer complaints, there are ways to minimise them. Better yet, turn a customer complaint into a positive customer experience. Here are some tips for the best way to deal with customer complaints.

Does your business have an Instagram Business Strategy? Did you know that engagement with brands on Instagram, is 10 times higher than Facebook and 54 times more higher, than rivalry Pinterest? As the name suggests Insta-gram, allows you to send an “instant” message to your audience in the form of imagery. If your business is looking for a creative way to engage with your customers, then it’s time you put an Instagram Business Strategy to work.

Does this scenario sound familiar? You want to get in touch with a business but all the representative’s are,“busy taking other calls right now.” Then when you're busy doing the things you need to do, you get a cold call at the most inconvenient time, from a sales rep that can’t quite interpret the tone of your voice, suggesting to call back at another time. It’s unfortunate for some businesses that cold calling has been given a bad rap and people have taken warmly, to do-not-call registries. Truth is, it can be just as uncomfortable for the person receiving the cold call, as it is for the person making the call to their leads. Surely there’s a more convenient way, that would be beneficial for both business and consumer? Well, there is.

Modesty can’t deny the chemical reaction that takes place in our brain when we hear our name. All research and studies aside, let’s take a look at 4 Reason’s Why You Need to Use Your Customer’s Name.

If you're looking for ways to help increase your sales team efficiency, it won’t be giving them extra tasks to complete for the day. That will only add to their forever growing workload. The idea is to find ways your team can get more things done, in a less amount of time. So, how can you get your sales team to work more efficiently, without adding extra duties to their daily tasks?

Now, what’s the plan to convert your followers into customers, so you can start monetising your social media connections? Not sure? That’s ok, we have it covered. Here are our, Top Tips on How to Convert your Followers into Customers.