Want to know why your customers are opting for picking up their phone rather than going for the live chat option? Here’s why...

What's the best way to deal with customer complaints? The fact is, more customers will take the time to complain about a business, than they will to praise one. If your business doesn't find a way to deal with these complaints, it will affect your business. While there isn’t a solution to eliminate customer complaints, there are ways to minimise them. Better yet, turn a customer complaint into a positive customer experience. Here are some tips for the best way to deal with customer complaints.